Shipping Methods

Motor Freight Delivery
When your product is too heavy or too large to ship via UPS/FedEx, a motor freight carrier will be used. If your purchase is being delivered via a motor freight service, you will be contacted by the freight company via telephone 1-2 days prior to delivery to schedule a delivery appointment. You will need to be present to sign for the item. All shipments delivered via motor freight are brought to the curbside only (unless additional services requested at customer's expense). Please note the following important details about Freight Delivery:

1) You will be responsible for moving the item into your home or backyard once it has been removed from the truck at curbside. Freight delivery personnel are not required to move the item beyond curbside (some will do so if you ask politely and offer a nice tip).

2) Additional costs may be incurred if you live on a small street that is not accessible via a freight truck. In such cases, the freight company will need to transfer your purchase onto a smaller truck for delivery. If you know that large moving trucks cannot access your street (a problem in some cities and rural areas), you must contact us in advance of placing your order so that we can notify the freight service and obtain a cost estimate for you before you place your order.

Please notify us at the time of order if you would like to arrange inside delivery. We will get an estimate for this extra service. You are responsible for paying these extra charges.

It is important for you to inspect your shipment carefully! Any damage made to the carton or product itself, must be noted on the freight bill BEFORE the driver leaves. You can either accept the cartons as damaged or you can refuse them. If you do not note damage on the freight bill, the freight carrier may only accept partial responsibility for the merchandise. You must understand that it is your responsibility to inspect all goods before signing and taking possession of the shipment.

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